Privacy Policy

Introduction

Welcome to the Travel Australia Privacy Policy. This document outlines how we collect, use, process, and protect your personal information when you visit our website, use our services, or interact with us in any way. We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with applicable privacy laws and regulations.

Travel Australia ("we", "our", or "us") respects your privacy and is dedicated to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

Information We Collect

We may collect various types of information from you, including:

  • Personal Identification Information: Name, email address, phone number, and similar contact details when you fill out forms on our website, subscribe to our newsletter, or contact us.
  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
  • Usage Data: Information about how you use our website and services, including which pages you visit, how long you spend on each page, and your browsing patterns.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide and maintain our services
  • To notify you about changes to our services
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our services
  • To monitor the usage of our services
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Examples of Cookies we use:

  • Session Cookies: We use Session Cookies to operate our service.
  • Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies: We use Security Cookies for security purposes.
  • Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

Third-Party Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Your Data Protection Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of these rights, please contact us using the details provided below.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: [email protected]
  • By phone: +61 2 8765 4321
  • By mail: Travel Australia, 123 Sydney Road, Sydney, NSW 2000, Australia

Last Updated: November, 2025